What are O2 Rewards?

It's one of the ways we say thank you to our Pay As You Go customers..

Every three months we add up all your top-ups and give you 5% or 10% back. You can claim your reward as extra airtime credit or save them for money off all tickets to must-see gigs, a new mobile or high street vouchers.

We're now giving you even more by bringing O2 Rewards into Priority, and making sure you get the most from O2.

How do I get my reward?

Priority Web

Priority website

You can claim your O2 Rewards by signing into the Priority website. All you'll need is your mobile phone number.

Sign in
Priority App

Get the Priority app

Start claiming your O2 Rewards by signing into the Priority app for free using the icons below.

What is Priority?

From daily treats to exclusive experiences, Priority has something special for everyone.

Priority is free and exclusive to O2 customers and is available on your phone, tablet, laptop or desktop.

Exclusive Offers

Exclusive Offers

There are some great Priority offers with weekly treats and discounts on food, drinks and shopping.

Exclusive Offers

Prize Draws

Your chance to win some fantastic prizes when you enter our free draws on Priority.

Exclusive Offers

Priority Tickets

Get tickets to the biggest acts at the O2 and O2 academy venues 48 hours before general sale.

Exclusive Offers

Priority Entertainment

Early access to your favourite Channel 4 shows as well as free films and magazines every month.

Have a question? Find the answer here:

About O2 Rewards

  1. How do O2 Rewards work?

    Each quarter we calculate how much you’ve topped-up, we then give you back 10% of your top-up’s value (just so you know, you’ll only get 5% if you’ve been an O2 Pay As You Go customer for less than 6 months). We will then text you to tell you how much you’ve earned. It’s then up to you to choose if you want to Claim it straight away as air-time, or Save it in your rewards bank for a time that suits you. Remember, if you don’t Claim or Save your rewards for that quarter you will lose them.

  2. When do I get my reward?

    Each quarter starts on the:
    4 January / 4 April / 4 July / 4 October.
    We will notify you at the start of each quarter when your Reward is available to Save or Claim.

  3. How do I Claim or Save my Reward?

    There are lots of ways to redeem your rewards. You can:
    - Through Priority - if you have a Smartphone you can redeem in the Priority App and website.
    - Text either CLAIM or SAVE to 50202.
    - You can call the Rewards IVR on 313.
    - Log on to the Rewards website.
    - Via Customers Services.
    - In Retail stores.

    You can CLAIM or SAVE with all the options above.

    If you’d like to spend your Saved balance then you need to do this via the O2 Rewards website: https://payandgorewards.o2.co.uk/web/o2

  4. What can I spend my rewards on?

    You can use your O2 Rewards to get a high street voucher, or extra credit for calls, texts and data. You can even put them towards a new phone, or get money off tickets to a gig or a show. Please note, you must have a saved balance of at least £10 to order a voucher. If you choose to redeem vouchers to gigs or shows they will be facilitated via Ticketmaster and you’ll get sent a promotional code to enter online when you book.

  5. Does Priority use data?

    Using Priority within your allotted data allowance or on a WIFI network will be free. Any use of Priority outside of this, will incur data charges in-line with the standard network rate.

Please note: Opt in required, a maximum reward of £150 every three months. 5% for the first 6 months, 10% thereafter. Selected Gift Cards only.

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